Programs and Support Services for Associations
Introduction
Today’s Association Member, Officer,
Director and Staff are more technically knowledgeable, business-savvy,
schooled and street-smart than ever before. Consequently, associations
must continually look to deliver top-notch programs, products and
services. Constant communication and contact with membership and the
public is necessary for the health of an association.
NCI offers
a number of programs specifically designed to assist an association in
meeting its contemporary needs. Each of the following programs can be
delivered using individual members of the NCI Team. For maximum impact
and surprising value, each of the programs can also be conducted in a
workshop format by multiple members of the NCI Team. These programs can
also be successfully delivered as part of a National, State or Local
Convention or Business meeting.
For information on Association programs or services Contact NCI for details.
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■ Education Programs & Seminars
High Impact, Fun, Informative
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• ABC's of Enhancing Customer Loyalty
Who
ever said, “You can’t judge a book by its cover,” obviously never
worked in a service industry! In today’s information-driven,
service-hungry society, the marketplace can be unforgiving to
businesses and organizations who are not prepared to raise the customer
service bar. Effective customer service is as much a “state of mind” as
it is a “plan of action.” This fast-paced program brings together many
interesting, and sometimes surprising, ideas for improving customer and
client relationships. Versions of this program are available for
association as well as general sales personnel.
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• Agency Practices for the Modern Professional
The
issue of agency is practiced everyday in real estate, yet rarely can
the agent easily and understandably explain the process to their
prospective customer or client. This program exposes the many myths
agents have regarding agency and procuring cause, as well as the misuse
of state-mandated Agency Disclosure Forms. A brief, historical review
of agency assists the participant in understanding the rationale behind
the disclosures and agency contracts necessary to manage the risk in
actual daily practice. Group questions illustrate the need to develop
proper dialogue in communicating with buyers, sellers, landlords or
tenants when reviewing company policies on agency. A certificate of
completion will be provided all participants to demonstrate compliance
for their broker.
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• Association Leadership Training
An
in-depth look at the dynamics of group leadership from the non-profit
association perspective. Topics presented include the Business Judgment
Rule; Blocks to effective communication; Committee and Liaison
relationships; Psychological tips for working with groups; Developing a
good President–Executive Officer relationship; Governance versus
Management; Role of the President; Authority; and Leadership
orientation. This is an excellent program to help association leaders
have a successful year while developing a strong sense of team play and
membership community.
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• Association Liability Issues
This
program is a must for newly elected directors and officers of an
association. Topics include: Privileged Attorney–Client communications;
Director liability; Business Judgment Rule; Non-profit distinction;
Indemnification and limits on liability; Sexual harassment; State law;
Duty of care; Liability for breach of duties; and Loyalty and care
issues. Handout materials and guidelines will assist the
Director/Officer in performing their duties with an understanding of
the legal issues involved in assuming their position in the association.
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• Building Industry Custom Seminars
NCi
is ready to deliver a number of important seminars and workshops to
your group, at your next meeting or convention. Click on the link
following this sentence to be directed to a list of these special
programs: Building Seminars
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• Committee Chairman Orientation
This
fast-paced, high-quality program is designed to give every committee
chairman the key edge needed to accomplish the goals of the committee
and get the most out of its members. The functions of leadership will
be discussed with an emphasis on effective communication and an
understanding of human behavior. Good committee management is vital to
every association. Committee chairmen are often the directors and
officers of the future. The lessons learned in this program will serve
the participant well into the future as association leaders. This
program has been conducted for many local and state associations with
excellent results.
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• Fair Housing Workshop
Fair
housing, Civil Rights and Equal opportunity in Housing are laws and
concepts that have been ingrained in the public consciousness for
decades. Unfortunately, there are still far too many examples of
violations evidenced in the practices of some and in our communities.
Whether it involves the perpetration of a vile hate crime, or a subtle
violation that may go unreported, fair housing breaches are
intolerable. This fast-paced, how-to, Q&A-based program examines
the issue from a practitioner’s perspective. With cultural diversity on
the increase, a sound policy of vigilance to fair housing principles is
not only the right thing to do, it is also a good business practice.
Real Estate, Building Industry and Property Management Professionals
will all benefit from this important program.
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• Mediation Training
The
use of mediation as an important dispute resolution alternative is on
the increase. Many individuals, private companies and associations have
used mediation with excellent results. While the benefits of mediation
are plentiful, many organizations are in need of trained individuals
who can properly facilitate the process. This interactive workshop
provides a sufficient level of hands-on training, delivered through
simulation exercises, to prepare participants to handle basic
mediations.
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• Parliamentary Procedure for Meetings
This
workshop provides a common formula or guide for conducting smooth and
productive meetings. It assures that the will of the majority will be
determined in an orderly manner. The use of role-play demonstrates the
most common mistakes made using Robert's Rules in meetings today and
helps participants improve their parliamentary skills. Along with
role-play, lecture, humor and written guidelines are used in the
presentation of this lively workshop.
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• Procuring Cause Workshop
This
is often the most misunderstood aspect of an arbitration hearing.
Procuring cause is not a specific rule but rather a set of guidelines.
It must be employed with the utmost of care when rendering decisions
that have significant impact on a REALTOR’S® commission. This seminar
provides participants with the latest guidelines issued by the National
Association of REALTORS® in helping them determine who the prevailing
party should be in a set of hypothetical procuring cause situations.
Discussion will be facilitated to assist the group in analyzing the
issues and conclusions necessary to provide due process under the Code.
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• Professional Standards Training (for Committee Members)
Understanding
the form, as well as the substance, of the NAR Code of Ethics and
Arbitration Manual is vital to providing due process to Association
members. This program focuses on the intent of the manual by providing
participants (Grievance and Professional Standards Committee members) with valuable information to assist them in handling
disputes in the appropriate context of their Committee's role, on Hearing Panels
and at the Board of Director level. Mock hearings are also used to
illustrate the need for impartiality and fair decision-making skills.
This program is a must for any Association wanting to provide the
highest level of competency and training in Professional Standards.
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• Quadrennial (Periodic) Ethics Training (for Association Membership)
Periodic ethics training is not only a NAR mandate every four years, it is good for the REALTOR® image and the real estate industry as a whole. The NCI Team delivers a unique, practical twist on this important program. Students universally applaud NCI’s "high-touch," "how-to" approach as it covers the “real world” side of the Code of Ethics. Special emphasis is placed on how the National, State and Local Associations work in tandem to assure its members of a fair and level playing field. Ethics hearings and procuring cause are also woven into this "high octane" program, along with a fair dose of humor and wit. Treat your membership to a new way of approaching a subject that has not lost its importance in over 90 years of existence.
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• Risk Management–Building Industry
This
important program takes a broad brush approach to the most common
issues facing builders and their companies today. Contracts, clauses
and warranty issues; Staffing concerns; Codes, regulations and
compliance; Job safety; Loss prevention; Fair housing; Antitrust laws;
Insurance and Company policies are only a few of the areas covered in
this practical approach to managing risk in the building industry. Many
participants have stated that this was the most important program they
have ever attended to help them avoid the pitfalls inherent in the
building business. This program is taught by qualified instructors who
are experienced in the day-to-day business of construction.
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• Risk Management–Real Estate Industry
This
important program takes a broad brush approach to the most common
issues facing real estate agents today. Contract issues, agency
misconceptions, presenting offers, federal and state laws,
ethics/arbitration concerns, fair housing laws, antitrust laws and
office policies are only a few of the areas covered in this practical
approach to managing risk in the practice of real estate. Many
REALTORS® have stated that this was the most important program they
have ever attended to help them provide quality service, as well as
avoiding the pitfalls inherent in the real estate business. This
program is taught by qualified instructors who are tenured in the
day-to-day business of real estate.
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• Spokesperson Training
Anyone
who must speak before large groups or in front of the media should know
the most effective techniques to get their message across without any
miscommunication. Topics covered in this program include: Effective
delivery and eye contact; Organizing your speech or presentation;
Proper presentation and pacing; Appropriate use of humor; Body
language; Controlling apprehension; Gestures; Impromptu, extemporaneous
speaking; Use of a microphone and The Von Restorff effect. A checklist
will be provided on the "Ten Points to Watch" on the use of visual
aids, as well as tips for handling a news conferences and broadcast
interviews. A must for anyone in a leadership position or acting as the
spokesperson for their association or group.
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• Strategic Planning
Seeing
the big picture, envisioning what lies ahead and knowing how to handle
the situation is the main purpose of strategic planning. This program
involves participation at all levels of the association. Vision is
synonymous with mission, the overriding purpose of an organization, its
reason for being. Strategic planning or visioning is critical to
leading an association into the future. This results-oriented program
helps an association create that road map to the future for management
and leadership, while allocating resources in the most productive,
efficient manner.
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For information on any of these important programs Contact NCI for details.
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